Our Commitment to Safe Play
5gbd treats responsible gaming as a core part of how the platform operates — not an afterthought tucked in the footer. Every registered player has access to the same set of limit and control tools from day one, regardless of their account tier or wagering history.
Gambling at 5gbd should feel like watching a Bangladesh vs. India T20 match from the best seat in the house: exciting, contained, and something you walk away from still smiling. When it starts to feel like pressure, that is a signal to pause. The tools on this page help you do exactly that.
Age Restriction Policy
You must be 18 years or older to register and play on 5gbd. This is a firm rule, not a guideline. During the KYC process, every player is required to submit a valid government-issued document confirming their date of birth. Accepted documents are:
- National ID Card (NID)
- Passport
- Driving Licence
Accounts where the age cannot be verified will be suspended until the correct documents are provided. Any winnings accumulated before age verification is complete will be held until the check passes.
Under 18? Please close this page. 5gbd does not accept registrations from anyone under the legal age. If you think a minor has accessed an account, contact us immediately at [email protected].
Warning Signs of Problem Gambling
Problem gambling does not always look dramatic. It often starts quietly — a few extra sessions here, a bigger deposit than planned there. These patterns are worth paying attention to:
- Spending more time or money than you intended, session after session.
- Chasing losses — depositing again to "win back" what you just lost.
- Borrowing money or using household funds (like bKash balance for bills) to gamble.
- Lying to friends or family about how much time or money you spend gaming.
- Feeling anxious, irritable, or restless when you are not gambling.
- Gambling as a way to escape stress, loneliness, or difficult emotions.
- Missing work, studies, or important family time because of gambling sessions.
- Thinking about gambling throughout the day, planning your next session obsessively.
If two or more of these feel familiar, the self-assessment below is a good next step.
Quick Self-Assessment
Answer the questions below honestly. There is no score — the goal is to help you notice patterns before they become problems.
- Have you ever deposited more than you planned because the previous session did not go well?
- Do you ever feel you need to increase your bet size to feel the same level of excitement?
- Have you tried to cut down your gambling time but found it harder than expected?
- Do you ever gamble to feel better after a stressful day at work or a difficult conversation?
- Have people close to you expressed concern about how much you gamble?
- Have you used money meant for rent, food, or Nagad bill payments to fund a gaming session?
If you answered yes to any of these questions, consider setting a deposit limit or taking a cool-off break — both are available instantly inside your account settings.
Player Control Tools
5gbd provides four types of account control tools. All of them are free to use and take effect immediately once requested.
Deposit Limits
Set a maximum deposit amount for a chosen time period: daily, weekly, or monthly. Once the limit is reached, further deposits are blocked until the period resets. If you want to lower a limit, the change is immediate. Raising a limit requires a 48-hour cooling period before the new, higher amount takes effect.
Session Time Reminders
You can set a timer that shows a pop-up reminder after a set number of minutes. This does not force you to log out — it simply lets you know how long you have been playing so you can make a conscious choice to continue or stop.
Cool-Off Period
A cool-off period temporarily restricts your account from deposits and gameplay. You choose the duration: 24 hours, 7 days, or 30 days. During a cool-off, you can still log in to review your history or initiate a pending withdrawal, but you cannot place bets or add funds.
Reality Check
At regular intervals during a session, 5gbd shows a summary of your net result for that session — how much you deposited, how much you have won or lost, and how long you have been playing. This keeps the picture clear when sessions run long.
Limit Types at a Glance
| Tool | How to Activate | Takes Effect | Reversal Wait Time |
|---|---|---|---|
| Deposit Limit (lower) | Account Settings → Responsible Gaming | Immediately | Not applicable |
| Deposit Limit (raise) | Account Settings → Responsible Gaming | After 48 hours | 48-hour cooling period |
| Session Reminder | Account Settings → Responsible Gaming | Immediately | Immediately |
| Cool-Off (24h / 7d / 30d) | Account Settings → Responsible Gaming | Immediately | After chosen period ends |
| Self-Exclusion | Email [email protected] | Within 24 hours | Minimum 6 months |
Self-Exclusion
Self-exclusion is a stronger measure than a cool-off. When you self-exclude, your account is fully locked for a minimum of 6 months. You will not be able to log in, make deposits, or receive promotional emails during this period. The minimum period cannot be shortened once activated.
To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address. The team will process the request and confirm by email within 24 hours.
After the exclusion period ends, your account is not automatically reactivated. You will need to contact support and go through a brief check before access is restored. This deliberate friction is intentional — it gives you time to reflect.
Important: If you self-exclude from 5gbd, we strongly recommend also self-excluding from other gambling platforms you use. Blocking one site while remaining active on others does not fully address problem gambling behaviour.
Protecting Minors
If you share a device with children or teenagers, you are responsible for ensuring they cannot access your 5gbd account. Practical steps include:
- Log out fully after every session — do not rely on auto-fill passwords.
- Use a device-level PIN or fingerprint lock on your phone or tablet.
- Do not save your bKash or Nagad PIN anywhere your children can find it.
- Use parental control software if children regularly use the same device.
5gbd does not market to anyone under 18 and does not use advertising channels that predominantly reach minors.
Where to Get Help
Talking to someone helps. If you are concerned about your own gambling or someone else's, the following contacts are available:
- 5gbd Support: Live Chat, 24 hours a day, 7 days a week. Use this to activate any of the tools listed above or to request self-exclusion.
- 5gbd Email: [email protected] — suitable for self-exclusion requests and formal complaints.
- Kaan Pete Roi (Bangladesh): A mental health helpline that covers stress, addiction, and emotional crisis. Available by phone and online chat.
- Gamblers Anonymous: International peer support network with online meeting access from Bangladesh.
5gbd support staff are trained to handle responsible gaming conversations with care. You will not be judged for reaching out.