Who We Are
5gbd operates the gaming platform accessible at 5gbd.bar. When you create an account, place a bet, or contact our support team, 5gbd acts as the data controller — meaning we decide how your personal data is used. Any questions about this policy can be sent directly to [email protected].
This Privacy Policy applies to all services offered by 5gbd, including the website, the 5gbd Android app (version 2.4.14), live chat, and email support. By using any of these services, you agree to the terms described here.
What Information We Collect
We only collect data we actually need. Below is a clear breakdown of the categories and when each one arises.
| Category | Examples | When Collected |
|---|---|---|
| Account data | Name, email, phone number, date of birth | At registration |
| Identity documents | NID, passport, driving licence scans | Before first withdrawal (KYC) |
| Payment data | bKash number, Nagad number, transaction IDs | At deposit or withdrawal |
| Usage data | Pages visited, games played, bet amounts, session times | During active sessions |
| Device data | IP address, browser type, Android version, device model | Automatically on each visit |
| Communication data | Live chat transcripts, support emails | When you contact us |
Why We Use Your Data
Every piece of data we hold has a specific purpose. We do not sell your personal information to third parties.
- Running your account: processing deposits, withdrawals, and bets; sending transaction confirmations.
- Verifying your identity: confirming you are aged 18 or over before allowing withdrawals, as required by our responsible gaming policy.
- Preventing fraud: detecting unusual account activity, multiple accounts from one device, and payment fraud.
- Customer support: responding to live chat and email enquiries, including those sent to [email protected].
- Service improvements: understanding which features players use most so we can improve 5gbd. This analysis is aggregated and not tied to individual profiles.
- Bonuses and promotions: checking wagering progress (21× requirement) and calculating your daily cashback rate based on your VIP tier.
Payment & bKash Data
5gbd processes payments through Bangladesh's leading mobile money platforms: bKash, Nagad, Rocket, Upay, and bank transfer. When you make a deposit or withdrawal, we record your mobile wallet number or bank details alongside the transaction reference.
We do not store your mobile banking PIN or passwords at any point. Payment credentials are transmitted over encrypted connections and handled according to the security standards of each payment provider. Deposit processing typically completes within 3 minutes; withdrawals within 42 minutes once approved.
Transaction records are retained for 5 years to satisfy financial record-keeping obligations. After that period, records are deleted or anonymised.
KYC & Identity Verification
Before 5gbd processes your first withdrawal, we ask you to verify your identity. This is a standard requirement and applies to every player. Acceptable documents are:
- National ID Card (NID)
- Passport
- Driving Licence
Upload a clear photo or scan through your account dashboard. Our team reviews submissions within 24 hours. Document images are stored in an encrypted environment and accessed only by trained verification staff. They are never shared with marketing partners.
Who We Share Data With
5gbd shares your data only when it is necessary to deliver the service or when required by law. We work with:
Game providers
Providers such as JILI, Ezugi, Pragmatic Play, CQ9, JDB, and KA Gaming receive only the session and bet data needed to run the games you play. They do not receive your identity documents or payment details.
Payment processors
bKash, Nagad, Rocket, and Upay receive your wallet number and transaction amount to complete payments. Each provider operates under its own privacy policy.
Security and fraud prevention
We use third-party tools to detect bot activity, account takeovers, and fraudulent transactions. These tools process IP addresses and device fingerprints. No names or payment details are passed to them.
Legal obligations
If a competent authority presents a lawful request, 5gbd will disclose the minimum data required to comply. We will notify you unless legally prohibited from doing so.
How Long We Keep Your Data
We do not keep your data longer than necessary. The table below summarises our standard retention periods.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & profile data | Duration of account + 2 years | Dispute resolution |
| Financial transactions | 5 years from transaction date | Financial record-keeping |
| KYC documents | 5 years from account closure | Verification audit trail |
| Support communications | 2 years from last contact | Service quality review |
| Device & usage logs | 90 days | Security monitoring |
| Marketing preferences | Until you opt out | Consent-based |
How We Keep Your Data Safe
5gbd uses industry-standard technical and organisational measures to protect your personal information:
- TLS encryption on all data in transit between your browser or app and our servers.
- Encrypted storage for identity documents and payment records.
- Access controls: only staff with a specific need can view sensitive data, and all access is logged.
- Regular security reviews of our infrastructure and third-party integrations.
Despite these measures, no system is completely immune to risk. If you suspect unauthorised access to your 5gbd account, contact us immediately at [email protected] or through 24/7 live chat.
Cookies & Tracking
5gbd's website uses cookies to keep you logged in, remember your preferences, and measure how players navigate the platform. The 5gbd Android app does not use browser cookies but does collect device identifiers for the same functional purposes.
Types of cookies we use:
- Essential cookies: required for login sessions and security checks. Cannot be turned off.
- Analytics cookies: help us understand page traffic and game popularity. Data is aggregated.
- Preference cookies: store your language and display settings.
You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent login from working correctly.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data held by 5gbd:
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to fix inaccurate or incomplete data.
- Deletion: request that we erase your data, subject to legal retention requirements.
- Restriction: ask us to pause processing while a dispute is resolved.
- Objection: object to data processing carried out for legitimate interest reasons.
- Portability: receive your account data in a machine-readable format.
To exercise any of these rights, email [email protected] with the subject line "Data Request". We will respond within 30 days. You may need to verify your identity before we action the request.
Data Requests: Email [email protected] — subject line "Data Request". Response within 30 days.
Players Under 18
5gbd is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us immediately at [email protected]. We will close the account and delete the associated data promptly.
Our KYC process — requiring a valid NID, passport, or driving licence — acts as the primary age verification step before any withdrawal is processed.
Get in Touch
If you have questions about this Privacy Policy or how 5gbd handles your data, reach us through any of these channels:
- Email: [email protected]
- Live chat: available 24/7 from any page on 5gbd.bar
This policy may be updated from time to time. When changes are significant, we will notify you by email or by posting a notice on the platform. The "last updated" date at the top of this page reflects the most recent revision.